 ▲ 대한행정사회 토론회 토론 사진. ©브레이크뉴스
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대한행정사회(회장 윤승규)가 급증하고 있는 국민 행정민원에 대한 효과적인 대응 체계 구축을 위해 '행정민원구조센터' 설립을 본격적으로 추진하고 나섰다. 대한행정사회는 지난 11월26일 국회 제2소회의실에서 박정현 국회의원(더불어민주당) 주최, 대한행정사회 주관으로 '행정민원구조센터 구축과 발전방안을 위한 국회토론회'를 개최했다.
정계·행정 전문가 200여 명 집결... 높은 관심 속 논의 활발
이날 토론회에는 주호영 국회부의장과 이달희 국회의원이 현장 축사를 전했으며, 행정안전부 행정제도과 강민지 과장, 국민권익위 김기용 사무관 등 중앙부처 관계자와 전국 행정사 200여 명이 대거 참석해 센터 구축에 대한 높은 관심을 드러냈다.
이번 토론회는 다양화·전문화되는 국민 행정민원에 발맞춰 행정민원구조센터의 필요성을 확인하고, 향후 센터의 제도적·운영적 발전 방안을 폭넓게 논의하는 장이 되었다.
"행정사 전문성 입증... 인프라 구축에 국가 협력 필수“
이날 토론회의 발제는 홍선기교수(동국대 법학과)와 강수경교수(덕성여대 법학과)가 맡았다.
첫 번째 발제자인 홍선기 교수는 “현재의 신청주의 복지체계는 가족돌봄 청년이나 탈북민같은 사각지대를 놓치고 있으므로 이를 보완하기 위한 행정민원구조센터의 설립이 필요하다”며“이를 위해서는 행정사 등록제 전환과 엄격한 관리감독을 통해 행정사에 대한 국민의 신뢰 회복이 선결과제”라고 주장했다.
두 번째 발제자인 강수경 교수는 “ 현대 행정의 복잡성으로 인해 국민의 정당한 권리가 구제받지 못하는 경우가 많은데 불필요한 소송의 예방을 위해서라도 행정민원구조센터 설립의 시급하다”고 제언했다.
토론에 나선 행안부 강민지 과장은 센터 구축과 재정지원, 재난·분쟁 대응 인력 활용 등과 관련해“행정민원 인프라 구축은 국정협력 체계 강화와 지방정부·유관기관 간 협력이 필수적”이라고 강조했다.
국민권익위 김기용 행정사무관은“행정사회의 전문성이 다양한 민원 현장에서 이미 입증되고 있으므로 행정불편을 해결할 전문기구와의 협업을 통해 국민 편익을 높일 수 있다”고 제안했다.
토론 패널인 김민수 부회장은 “행정민원구조센터는 권익위의 금년 5월 시행한 국선행정사 제도와 같은 모델을 통해 행정민원 해결에 중요한 역할을 수행할 수 있다고 언급했다. 행정민원구조센터는 국민 입장 뿐만 아니라, 공무원의 직접 지원이 한계가 있는 행정기관 입장에서도 필요하다”고 발언했다.
박병옥 지방발전부회장은 “행정사는 민원 조정·분쟁 해결에서 독자적 전문영역을 갖고 있다”며 행정서비스 통합체계 구축과 공무원-행정사 협업모델 확대를 제안해 눈길을 끌었다.
이날 토론회 좌장인 김기표 고문은 “행정심판 대리권은 중장기 과제지만, 우선적으로 고충민원 단계에서 국민권익위원회와의 협력체계를 정립할 필요가 있다”고 언급했다. 또한 행정민원구조센터의 업무 범위를 다른 전문자격사와 충돌없이 명확히 해야한다고 강조했다.
강창국 대외협력사업단장은 “행정사는 단순한 행정보조자가 아니라 양방향 쌍방향의 주체적 역할을 수행해야 하며 미래의 법률 환경에서 행정사들은 한 방향의 일이 아닌 다양한 역할을 담당해야 한다고 주장했다. 프로메테우스가 인간을 위해 변호한 것처럼, 행정사도 국민을 위한 주체적 옹호자로서의 위상을 가져야 한다”고 행정사의 위상정립을 주장했다.
끝으로 조장형 이사는 “행정사들은 업역을 지키고 수익을 창출하는 것뿐만 아니라 어려운 계층을 지원하여 사회에 기여해야 한다. 제도의 결함은 항상 존재하며 인공지능 발전에 따라 소외계층이 발생하는 문제를 해결해야 한다”고 강조했다.
 ▲대한행정사회 윤승규 회장. ©브레이크뉴스 |
윤승규 회장, "국가 파트너로 국민 체감 민원 해결 서비스 제공“
대한행정사회 윤승규 회장은 "국민의 행정민원은 복잡해지고 있으나 국가 대응 체계는 여전히 분절적"이라며, "행정민원구조센터를 중심으로 국가·지자체·전문가 간 협력 구도를 정립해 국민이 체감할 수 있는 민원 해결 서비스를 제공하겠다"고 밝혔다.
또한 행정사가 국민의 권리·의무와 직결되는 영역을 전문적으로 수행할 수 있도록 정부·국회와 협력해 제도 개선을 지속 추진할 계획임을 덧붙였다.
한편, 대한행정사회는 토론회에 이어 제1회 공익행정사(59명)·연수원 교수(3명)·청년특별위원회(9명) 위촉식을 잇따라 개최했다.
향후 계획
대한행정사회는 이번 국회토론회 논의를 바탕으로 ▲행정민원구조센터 기능 구체화 ▲지방정부·유관기관 협력모델 개발 ▲행정사 역할 확대를 위한 법·제도 개선안 마련 등의 후속 작업을 지속해 나갈 예정이다.
*아래는 위 기사를 '구글 번역'으로 번역한 영문 기사의 [전문]입니다. '구글번역'은 이해도 높이기를 위해 노력하고 있습니다. 영문 번역에 오류가 있을 수 있음을 전제로 합니다.<*The following is [the full text] of the English article translated by 'Google Translate'. 'Google Translate' is working hard to improve understanding. It is assumed that there may be errors in the English translation.>
The Korean Society of Administrative Services (KSA) is actively pursuing the establishment of an administrative complaint resolution center.
National Assembly Forum Successfully Held... Vice Speaker Joo Ho-young, Representative Lee Dal-hee, and Others Attend, Building a Consensus on Strengthening the Administrative Complaint Resolution System
- Reporter Park Jeong-dae
The KSA (Chairman Yoon Seung-gyu) has begun actively pursuing the establishment of an "Administrative Complaint Resolution Center" to establish an effective response system to the rapidly increasing number of citizens' administrative complaints. On November 26, the KSA held a "National Assembly Forum on the Establishment and Development of an Administrative Complaint Resolution Center" in the 2nd Small Conference Room of the National Assembly, hosted by Representative Park Jeong-hyeon (Democratic Party of Korea) and organized by the KSA.
Around 200 political and administrative experts gathered... Lively discussions amidst high interest
Vice Speaker of the National Assembly Joo Ho-young and National Assembly Member Lee Dal-hee delivered congratulatory remarks at the forum. Around 200 central government officials, including Kang Min-ji, Director of the Administrative Systems Division at the Ministry of the Interior and Safety, and Kim Ki-yong, Director of the Anti-Corruption and Civil Rights Commission, as well as administrative scriveners nationwide, attended, demonstrating strong interest in the center's establishment.
This forum confirmed the necessity of an administrative complaint center in line with the diversifying and specialized nature of public administrative complaints, and served as a forum for extensive discussion on future institutional and operational development plans for the center.
"Proving the expertise of administrative scriveners... National cooperation is essential for infrastructure development"
Director Kang Min-ji, who presented, emphasized that "building administrative complaint infrastructure requires strengthening the national cooperation system and cooperation between local governments and related organizations" in response to questions about the center's establishment, financial support, and the utilization of disaster and conflict response personnel.
Kim Ki-yong, Director of Administrative Affairs, then stated, "The expertise of the administrative community has already been proven in various civil complaint areas. Collaboration with the Administrative Complaint Resolution Center can enhance public convenience."
Park Byeong-ok, Vice President of Local Development, who participated in the discussion, emphasized the specialized areas of administrative scriveners in civil complaint mediation and dispute resolution, drawing attention by proposing the establishment of an integrated administrative service system and the expansion of a collaborative model between civil servants and administrative scriveners.
Advisor Kim Ki-pyo, who moderated the discussion, suggested, "While administrative appeals representation is a mid- to long-term task, establishing a cooperative system with the Anti-Corruption and Civil Rights Commission (ACRC) at the complaint stage is essential as a priority." He also emphasized the importance of clarifying the center's scope of work to avoid conflicts with other professionally licensed professionals.
"We must strengthen our role as a proactive advocate for the public."
The presentations for the discussion were delivered by Professor Hong Seon-gi (Department of Law, Dongguk University) and Professor Kang Soo-kyung (Department of Law, Duksung Women's University).
Professor Hong Seon-gi, the first presenter, argued, "The current application-based welfare system misses blind spots such as young people caring for their families and North Korean defectors. Therefore, the establishment of an administrative complaint relief center is necessary to address these issues." He added, "To achieve this, we must first restore public trust in administrative scriveners through the transition to a registration system and strict supervision."
Professor Kang Soo-kyung, the second presenter, suggested, "The complexity of modern administration often leaves citizens' legitimate rights unprotected. Therefore, the establishment of an administrative complaint relief center is urgently needed to prevent unnecessary litigation."
Director Kang Min-ji of the Ministry of the Interior and Safety, who also participated in the discussion, emphasized, "Building an administrative complaint infrastructure requires strengthening the national cooperation system and cooperation between local governments and related organizations."
Kim Ki-yong, an administrative officer at the Anti-Corruption and Civil Rights Commission, suggested, "The expertise of the administrative community has already been proven in various civil complaint cases, so collaboration with specialized organizations that address administrative inconveniences can enhance public convenience."
Vice Chairman Kim Min-soo, a panelist, stated, "The Administrative Complaint Relief Center can play a crucial role in resolving administrative complaints, similar to the public-appointed administrative scrivener system implemented by the Anti-Corruption and Civil Rights Commission in May of this year. The Administrative Complaint Relief Center is necessary not only for the public but also for administrative agencies facing limitations in direct support from civil servants."
Park Byeong-ok, Vice Chairman of the Local Development Committee, drew attention by proposing the establishment of an integrated administrative service system and the expansion of a collaborative model between civil servants and administrative scrivener, stating, "Administrative scriveners possess unique expertise in civil complaint mediation and dispute resolution."
Advisor Kim Ki-pyo, moderator of the discussion, stated, "While administrative appeal representation is a mid- to long-term task, we must first establish a cooperative system with the Anti-Corruption and Civil Rights Commission at the grievance stage." He also emphasized the need to clearly define the scope of work of the Administrative Complaints Relief Center, ensuring no conflicts with other professional qualifications.
Kang Chang-guk, Director of the External Cooperation Division, argued, "Administrative scriveners should not simply be administrative assistants, but should play a two-way, proactive role. In the future legal environment, they should assume diverse roles, not just one. Just as Prometheus defended humanity, administrative scriveners should also assume the role of proactive advocates for the people." He advocated for the establishment of a strong status for administrative scriveners.
Finally, Director Cho Jang-hyung emphasized, "Administrative scriveners should not only maintain their professional roles and generate revenue, but also contribute to society by supporting disadvantaged groups. Institutional flaws will always exist, and the problems that arise as AI advances marginalize the socially disadvantaged must be addressed."
Chairman Yoon Seung-gyu: "Providing Publicly Sensible Civil Complaint Resolution Services as a National Partner"
Chairman Yoon Seung-gyu of the Korean Society of Administrative Services stated, "Public administrative complaints are becoming increasingly complex, but the national response system remains fragmented." He added, "We will establish a cooperative structure among the central government, local governments, and experts, centered around the Administrative Complaint Relief Center, to provide civil complaint resolution services that the public can truly appreciate."
He also added that he plans to continue working with the government and the National Assembly to improve the system so that administrative scriveners can specialize in areas directly related to the rights and obligations of citizens.
Meanwhile, following the discussion, the Korean Society of Administrative Law held its first appointment ceremony for 59 public service administrators, three training institute professors, and nine members of the Youth Special Committee.
Future Plans
Based on the discussions at this National Assembly discussion, the Korean Society of Administrative Law will continue follow-up efforts, including: concretizing the functions of the Administrative Complaints Relief Center; developing a cooperative model with local governments and related organizations; and drafting legal and institutional improvements to expand the role of administrative law scriveners.
